The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Prepare to communicate and work effectively within an ICT organisation
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Gather input from sources of information to develop, refine and document ICT roles and services in an organisation Completed |
Evidence:
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Develop clear knowledge of enterprise policies, procedures and organisational requirements, including principles of equal employment opportunity (EEO) and anti-discrimination Completed |
Evidence:
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Identify ICT policy and procedures, and determine whether they are applied in practice Completed |
Evidence:
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Determine key players within the organisation and their role and importance Completed |
Evidence:
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Use positive and varied communication strategies with ICT clients
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Receive requests and enquiries regarding use of ICT equipment, operating systems and software from clients and colleagues in a polite and appropriate manner Completed |
Evidence:
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Respond appropriately to client and colleague requirements, and identify options Completed |
Evidence:
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Present written information and ideas in clear and concise language to ensure the intended meaning is understood Completed |
Evidence:
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Record information or messages and refer client requests to the appropriate person according to organisational procedures Completed |
Evidence:
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Inform client of the progress of their request or enquiry and advise them of the organisational process for answering their request or enquiry Completed |
Evidence:
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Escalate inquiries that cannot be satisfied immediately Completed |
Evidence:
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Supply follow-up information to client as required in a timely manner Completed |
Evidence:
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Accommodate cultural differences in the workplace Completed |
Evidence:
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